Your privacy matters. This policy explains what information Ruby Glow Studio collects, how we use it, who we share it with, and the choices you have. It covers both this website and the Ruby Glow mobile app for iPhone and Android. We try to keep it short and plain.
This policy is operated by Ruby Glow Studio, located at 172 West 85th Street, New York, NY 10024. For privacy questions, contact hairbyrubyred@gmail.com or call (646) 371-9347.
Throughout this policy, the “Site” means rubyglow.studio, and the “App” means the Ruby Glow mobile app.
We collect only what we need to provide our services and stay in touch with you:
Information you give us through the contact form, the appointment request form, the newsletter signup, the gift card inquiry form, or directly when booking and visiting the studio:
Information collected automatically when you visit the Site:
Information from third parties we work with — for example, our booking system (Mangomint) shares appointment details, payment confirmations, and reschedule history with us so we can serve you well.
We do not collect your full credit card or bank information through this Site. Payment processing is handled by Mangomint (during online booking) or by our point-of-sale system at the studio.
The App works without an account. You can browse services, see our looks, and book an appointment without telling us who you are. Here is everything the App collects, and when:
rgd_8f2c…) and stores it on your phone. This is how an offer can be “one per person” and how your points stay yours without us knowing your name. It is not your phone’s hardware ID and it is not an advertising identifier — we make it up, and it means nothing outside Ruby Glow.We think this list matters as much as the one above. The App does not collect, and contains no code capable of collecting:
We do not track you, and we never sell your information. Booking and payment happen in Mangomint, which opens in a browser window inside the App; what you do there is covered by Mangomint’s own privacy policy.
We use the information we collect to:
We do not sell your information. We share only with trusted service providers who help us run the business:
Each provider is bound by their own privacy obligations. We do not authorize them to use your information for their own marketing purposes.
The Site uses minimal browser storage to remember your light/dark mode preference and to avoid showing you the same exit-intent popup repeatedly during one session. We do not currently use third-party advertising cookies.
The App stores your device code and, if you sign in, your session, in your phone’s secure keychain. Neither is shared with anyone.
We will only email you marketing or newsletter content if you signed up for it. You can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us. Opting out of marketing does not stop appointment-related messages (confirmations, reminders, follow-ups), which are part of the service.
Push notifications from the App are off until you allow them, and you can turn them off at any time in your phone’s Settings.
We keep your information for as long as needed to provide services and to comply with our legal and tax obligations. As a general rule, client records (appointment history, hair formulations, preferences) are kept while you remain an active client and for a reasonable period afterwards.
You can delete your account from inside the App at any time: open Account and tap Delete my account. This permanently erases your points, offers, referral code, loyalty history, every Glow Timeline photo (the image files themselves, not just the records), and the account itself, on every phone you have signed in on. It happens immediately, it cannot be undone, and we cannot restore it for you afterwards.
One thing that deletion does not reach, and you should know it: your salon records — appointments and payments — live in Mangomint, not in the App, and we are obliged to keep some of them for tax and legal reasons. To ask about those, email us.
You also have the right to:
To exercise any of these rights, email us at hairbyrubyred@gmail.com. We will respond within a reasonable time.
The Site and the App are not directed at children under 13, and we do not knowingly collect personal information from children. Parents and guardians may book children's services on behalf of a child; in that case, only the parent's contact information is collected.
We take reasonable steps to protect your information: HTTPS everywhere, a database with row-level access rules so one client can never read another’s records, sign-in codes that expire, and rate limiting on the staff console. No system is perfectly secure — let us know immediately if you suspect a security issue.
The Site and the App are operated from the United States. If you use them from another country, your information will be processed in the United States, where data protection laws may differ from those in your home country.
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the Site and the App. Your continued use after changes constitutes acceptance of the revised policy.
Privacy questions, requests, or concerns? Email hairbyrubyred@gmail.com, call (646) 371-9347, or write to us at 172 West 85th Street, New York, NY 10024.